terms &
policies
1. Scope
This Privacy Policy applies to all personal, business or contact information collected by Pente Vuna from Users through this website — including when you browse, send enquiries or feedback, submit the Bulk-Order / Enquiry form, or otherwise communicate with us.
2. Information We Collect
We may collect the following categories of data when you voluntarily submit your details:
• Full name (Individual / Contact Person)
• Company / Business name (if applicable)
• Business / Registered / Billing / Delivery Address
• Email address
• Contact number (phone / mobile / WhatsApp)
• GST / Tax registration number / Business registration number (if provided)
• Business type or nature of business (if provided)
• Product(s) of interest, order requirements, quantity, specifications
• Any additional documents, specifications or information voluntarily submitted (e.g., business profile, incorporation documents)
We do not collect sensitive personal information such as Aadhaar, PAN, bank account numbers, credit card or payment data via this website.
3. Purpose of Data Collection & Use
We collect and process your data strictly for the following purposes:
• To evaluate and respond to bulk-order enquiries or business enquiries;
• To prepare quotations, commercial proposals, supply agreements, and communicate with you about orders;
• To maintain records of enquiries, communications, and business correspondence;
• To comply with legal, regulatory or statutory requirements (e.g., taxation, invoicing, audit, record-keeping);
• To improve our business services, offerings, logistics, and customer support;
• Internal administrative purposes.
We do not sell, trade, rent or otherwise commercially exploit your personal or business information.
4. Confidentiality & Non-Disclosure
a. All information submitted via the Bulk-Order / Enquiry form or other contact means is treated as strictly confidential.
b. We commit that such information will be used only for purposes of evaluating or executing your enquiry or order.
c. We will not share or disclose your information to any third party — except:
i. With your explicit prior written consent; or
ii. As required by applicable law, regulatory authority, government order, court order or statutory obligation; or
iii. In furtherance of carrying out the order (for example, with logistics or transport partners) provided that such third parties are under a binding confidentiality obligation.
d. We will not use your data for unsolicited marketing, promotional or commercial purposes unless you explicitly consent.
5. Data Storage & Security
We implement reasonable administrative, technical and physical safeguards to protect the data we collect against unauthorized access, disclosure, alteration or destruction. Access to personal/business data is restricted to authorized personnel only. However, because no method of electronic storage or internet transmission is completely secure, we cannot guarantee absolute security of your data. By submitting data, you acknowledge and accept this risk.
6. Data Retention
We retain your personal/business data only as long as necessary to fulfil the purpose for which it was collected (e.g., until completion of order processing, business negotiations, contract execution, or as required by law). After that, we will securely delete or anonymize the data.
7. Cookies & Tracking Technologies
Our Site may use cookies or similar tracking technologies to enhance user experience (e.g., session management, site analytics, preferences). You may adjust your browser settings to refuse cookies. However, refusal may limit certain Site functionalities or user experience.
8. User Rights
As a User or prospective bulk-order customer, you have the following rights:
• Request access to the data we hold about you;
• Request correction or update of any inaccurate or incomplete data;
• Request deletion or anonymization of your data (subject to lawful retention requirements);
• Object to processing of your data for direct marketing or promotional purposes;
• Withdraw consent for data processing where processing is based on consent.
To exercise any of these rights, you may contact us at:
Email: feedback@pentevuna.com
Phone / WhatsApp: +91-9271005980
We will respond to such requests within a reasonable time, in accordance with applicable law.
9. Disclosure under Legal Obligation
We may disclose your data if we are required to do so by law, regulation, court order, governmental or regulatory authority, or otherwise to protect the rights, property or safety of the Company, its customers or third parties.
10. Changes to Privacy Policy
We reserve the right to amend or update this Privacy Policy at any time without prior notice. We will post the revised policy on this Site along with a new “Effective Date”. We encourage you to review this policy periodically.
11. Contact Details
If you have any questions, complaints or requests regarding this Privacy Policy or your data, you may contact:
Pente Vuna India Holdings Pvt. Ltd.
Registered Office: ___ [insert full registered office address] ___
Email: feedback@pentevuna.com
Phone / WhatsApp: +91-9271005980
Grievance Officer (if appointed): ___ [Name & contact, if any] ___
1. Definitions & Interpretation
1. “Company”, “We”, “Us”, “Our” refers to Pente Vuna India Holdings Pvt. Ltd.
2. “User”, “You”, “Your” refers to any person who accesses, browses or uses this website (the “Site”).
3. “Site Materials” means all content on the Site including but not limited to text, images, graphics, logos, design, product descriptions, packaging images, ingredient lists, nutritional info, audio/video content, hyperlinks, and other materials.
4. “Products” means any ready-to-drink beverages, jams, jellies, or other food products described, displayed or offered on the Site. By accessing or using the Site, You acknowledge that You have read, understood and agreed to be bound by these Disclaimer & Site-Use Terms.
2. Uses & Access
a. The Site is provided for general informational, promotional and business-inquiry purposes only.
b. You agree to use the Site only for lawful purposes and in compliance with all applicable
c. You shall not:
• Use the Site in any manner which violates any law, regulation or third-party rights;
• Attempt to gain unauthorized access to any portion of the Site, computer systems, servers, data, or networks;
• Transmit or upload any harmful code, malware, viruses, or content which may disrupt or damage the Site or other users;
• Use the Site to collect or store personal data of others unlawfully;
• Submit false, misleading or fraudulent information via any form on the Site (including Bulk-Order / Enquiry forms).
3. Accuracy & Changes
a. While We endeavour to keep Site Materials accurate and up-to-date, We make no warranties or representations — express or implied — regarding the accuracy, adequacy, completeness, reliability, suitability or fitness-for-purpose of any Site Materials.
b. The Products listed, their descriptions, ingredient lists, nutritional information, packaging, images, availability, and prices are for illustrative/reference purposes only. Products shown may not be available at all times; packaging or formulation may change.
c. We reserve the right to modify, update or discontinue — temporarily or permanently — the Site, any portion thereof, or Site Materials, without prior notice.
4. Intellectual Property Rights
a. All Site Materials, including but not limited to copyrights, trademarks, trade dress, packaging images, designs, logos, and other intellectual property, are the exclusive property of the Company or its licensors.
b. No material from the Site may be copied, reproduced, published, modified, distributed, transmitted or used for commercial purposes without prior written permission from the Company.
c. Personal, non-commercial use of Site Materials (e.g., viewing, reading) is permitted provided you do not modify the material and retain all original copyright/trademark notices.
5. Limitation of Liability & No Warranty
a. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, PERSONAL INJURY, PROPERTY DAMAGE, OR ANY OTHER DAMAGES ARISING FROM OR IN CONNECTION WITH:
• USE OF OR INABILITY TO USE THE SITE;
• RELIANCE ON ANY INFORMATION OR MATERIALS PROVIDED ON THE SITE;
• ANY VIRUSES OR MALICIOUS CODE THAT MAY BE TRANSMITTED THROUGH THE SITE;
• ANY INTERRUPTION, SUSPENSION OR TERMINATION OF THE SITE;
• ANY ERRORS, OMISSIONS, INACCURACIES IN SITE MATERIALS;
• ANY UNAUTHORIZED ACCESS TO OR USE OF USER DATA;
• USE OF PRODUCTS described on the Site.
b. THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANT OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COMPLIANCE WITH REGULATORY OR LEGAL STANDARDS.
6. External Links & Third-Party Sites
The Site may contain links to external websites or resources. These external sites are not under Our control. We do not make any representation about the accuracy, reliability, legality or content of those external sites, and we disclaim all liability arising from your usage of external websites. Inclusion of any link does not imply endorsement.
7. User-Submissions (Comments, Feedback, Enquiries)
a. Any communication, feedback, suggestion, comment or other submission (other than the data submitted under Bulk-Order / Enquiry form, which is governed by the Privacy Policy) sent via contact forms, email or otherwise shall be considered non-confidential and non-proprietary.
b. We shall be free to use such Submissions for any purpose — including but not limited to development, manufacturing, marketing of products or services — without any compensation, obligation of confidentiality or acknowledgment to you.
c. By submitting any communication, you waive any ownership rights (including IP rights) in the Submission and agree that the Company may use the content in any manner.
8. Indemnification
You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, agents and affiliates against any claims, liabilities, damages, losses or costs (including reasonable legal fees) arising from your breach of these Terms, misuse of the Site or Products, violation of applicable law or third-party rights, or submission of fraudulent or misleading information.
9. Governing Law & Jurisdiction
These Terms and Conditions, including this Disclaimer, are governed by and shall be construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms or the Site shall be subject to the exclusive jurisdiction of the courts located in Satara, Maharashtra, India.
10. Severability
If any provision of these Terms is declared invalid, unlawful or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining provisions shall continue in full force and effect.
These Terms & Conditions govern all enquiries and potential bulk orders made through the Bulk-Order / Enquiry form on the Company’s Site.
1. Enquiry / Submission
a. Prospective bulk customers (“Enquirer”, “You”) may submit their enquiry through the Bulk-Order / Enquiry form, providing required details such as name, company, contact, address, GST (if applicable), product requirements, quantity, and other relevant information.
b. Submission of the form constitutes an enquiry only; it does not amount to a binding order, contract or agreement.
2. Quotation / Order Confirmation
a. After receipt of the enquiry, the Company may — at its sole discretion — evaluate the enquiry and prepare a formal quotation or proposal.
b. Any quotation, offer or price communicated by the Company is valid for the period specified in the quotation. The Company reserves the right to withdraw or revise the quotation before receipt of the Enquirer’s written acceptance.
c. An order becomes binding only when the Company issues a written order confirmation / supply agreement (via email or hard copy) specifying the terms: price, quantity, packaging, delivery schedule, payment terms, GST & taxes, logistics, minimum order quantity (MOQ), and other relevant terms.
3. Acceptance / Rejection
The Company reserves the right to accept or reject any enquiry or order without assigning any reason.
4. Price & Payment Terms
a. Prices quoted are exclusive of applicable taxes (GST), duties, cess, levies and shipping / logistics charges, unless specified otherwise.
b. Payment terms (advance, part payment, credit period, payment mode) will be stated in the quotation/order confirmation.
c. The Enquirer shall make payments strictly as per the agreed terms. Non-payment or delayed payment may result in cancellation or revision of contract.
5. Delivery, Packaging & Risk
a. Delivery schedules, packaging, labeling (as per regulatory/ statutory compliance) will be specified in the order confirmation.
b. Risk in the goods passes to the Buyer (Enquirer/Customer) from the moment of dispatch / delivery (whichever is earlier), unless otherwise agreed.
c. The Company is not liable for loss, damage or deterioration of Products after dispatch or due to improper storage, handling or transportation by Buyer or third parties.
6. Quality, Compliance & Labelling
a. Products supplied shall comply with applicable laws, regulations and statutory standards (e.g., food safety, packaging, labeling).
b. The Company does not guarantee that Products will meet any specific regulatory approvals or certifications unless explicitly agreed.
c. Buyer is responsible for ensuring compliance with local laws, storage, distribution, sale or resale regulations.
7. Returns, Refunds & Claims
a. Given the perishable or consumable nature of food products, acceptance of returns, refunds or claims shall be subject to separate agreement in writing.
b. Any claim for defective or non-conforming goods must be made in writing within 7 working days from receipt of goods, giving full details.
c. Company’s liability for any claim shall be limited to replacement of goods or refund of the price paid, at Company’s sole discretion. Under no circumstances shall the Company be liable for incidental, consequential, or indirect damages, including loss of business or profits.
8. Force Majeure
The Company shall not be liable for delay or failure in performing its obligations under any confirmed order due to events beyond its control, including but not limited to natural disasters, fire, flood, strike, lock-out, war, civil commotion, governmental regulations or restrictions, pandemics, supply chain disruptions, transport delays, or other force majeure events.
9. Confidentiality & Non-Disclosure
Any proprietary, commercial or business information exchanged between Company and Buyer (including but not limited to prices, specifications, packaging, customer lists, marketing plans, formulation recipes, logistic details) shall be kept confidential by the parties, unless required by law or with prior written consent.
10. Governing Law & Dispute Resolution
These Terms & Conditions and any agreement between Company and Buyer shall be governed by the laws of India. All disputes arising under or in connection with these Terms shall be referred to the courts located in Satara, Maharashtra, India, whose decision shall be final and binding.
11. Miscellaneous
a. No waiver by the Company of any breach or default shall be construed as waiver of any subsequent breach or default.
b. If any provision of these Terms is deemed invalid or unenforceable under applicable law, such provision shall be struck out or modified to the minimum extent necessary, and the remaining provisions shall continue in full force.
c. Headings are for convenience only and shall not affect interpretation.
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